Abhay is an experienced IT professional with over 20 years of experience, and is the architect behind Grassroots BPO – ITES. He is responsible for giving the business its technology backbone. Abhay has worked on numerous projects in heterogeneous environments, especially on Technology Architecture, with an emphasis on Integrating Data, Voice, CRM, Dialer, ACD, Voice Recording and Telephony platforms. He is also a pioneer in working on platforms that OEMs have documented for performance benchmarking. Abhay also brings to the table ROI perspective for each technology investment, exposure to BPO processes, standards and methodologies. Before venturing into entrepreneurship, Abhay served in various IT capacities with Infosys BPO, Minacs and 24/7 Customer.